Real-time AI to improve business communication
While protecting your business from communication risk
LitLingo analyzes digital communications with AI to identify relevant language, assist users, proactively reduce risk, and gain insight into company culture.
Litigation Risk
Get ahead of potential litigation by preventing questionable communication in the first place
Regulatory Risk
From HIPAA to Insider Trading, get a real time pulse on your compliance with government regulations
Culture Insight
Move beyond surveys and see the true culture of your business through your communication analysis
Help employees avoid potentially damaging language before they send it
LitLingo offers out-of-the-box models that have been trained by 1,000,000s of examples of business communication. This means you can be up and running on day 1, not 100.
All in one place
How it works
Connect
Turn-key integration with your enterprise messaging platforms. Enabling real-time analysis of corporate communications.
Analyze
Pre-trained AI models automatically analyze and categorize your communications by topic, sentiment, language, meaning, and more.
Act
Integration with end-user applications such as Gmail and Zendesk mean you can prevent damaging communications from ever being sent.
Cloud Connectors
Integrated with your communication platforms
Happy Customers
Litlingo in action
Litigation Risk
Providing real-time prevention for litigation risk in business email
Providing real-time prevention for litigation risk in business email
The Challenge
An innovative staffing company was concerned with the potential litigation risk that could arise in business communications. The company budgeted a great deal of time and effort into training employees, but they were unhappy with the efficacy of those training programs especially given the rapid growth of their employee base.
The solution
LitLingo deployed real-time communication analysis and integration to end user tools, like Gmail, to offer real-time corrective measures across the employee base. The platform was configured to identify potential litigation issues and help employees stay compliant with standard company policies.
The benefits
After rollout, the company saw a marked decrease in imperfect communications from employees. This led to an overall increase in company policy compliance and gave the legal team an “early warning system” to potential areas of litigation risk.
Service Optimization
Gaining insight and optimizing business operations in Zendesk
Gaining insight and optimizing business operations in Zendesk
The Challenge
A fast-growing delivery company knew they needed to grow their customer support team. But, as their business doubled, they didn’t want to double their support costs. They were hiring QA specialists to try to keep on top of NPS and ensure customer service responses fell within guidelines. Retroactive QA and training proved slow and expensive options.
The solution
Partnering with LitLingo allowed the company to implement real-time ticket analysis and corrective measures when agents strayed from policy. The LitLingo system also leveraged AI for the customer to auto-escalate high priority tickets based on specific customer use cases, leading to improved customer satisfaction for hot-button issues.
The benefits
The removal of many manual tasks from end users workflow and real-time training delivered by the LitLingo platform lead to faster response times, especially for urgent tickets, and the total elimination of compliance-related agent mistakes. All this was possible without the need to dramatically grow the support and service teams.
Culture Insights
Fast growing SaaS company gains real-time pulse on culture
Fast growing enterprise SaaS company gains real-time pulse on culture
The Challenge
A company’s executive leadership team wanted to prioritize organizational culture to “ensure a strong beating heart” in their organization. The People Operations team had derivative insights into problems, but they heard about issues only after they bubbled to the surface or they lost employees. The usual employee surveys seemed ineffective and underwhelming.
The solution
LitLingo Insights was enabled on the company’s main communication platforms, Gmail and Slack, to evaluate company culture and identify possible areas for improvement. Through the anonymous analysis of this communication the company could gain insight into problem areas, which in this case was communication platform specific.
The benefits
The company was able to identify that the use of Slack within the company was very different to that of Gmail. They saw that a subset of employees often communicated using non-inclusive language, creating stratification within the employee base. This enabled the company to address the problem at a company-wide scale and continue to analyze culture for changes.
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